Copyright © 2010 - 2017 MowOn Garden Machinery Supplier, Groundcare Equipment & Tools. All rights reserved. Go on use MowOn! Call us on: 01803315536/07828777085
Address: Unit 14d, Milber Trading Estate, Haccombe Path, Milber, Devon, TQ12 4SG (Please call before visiting, as we also work onsite).
Office: 01803 315536
Opening Hours: 8am - 5pm Sat - 8am - 12Noon (Seasonal Only) *Closed Bank Holidays and Sundays
Lawn mower servicing - Lawn mower repair shop
Lawn mower repairstractor sprayGarden Machinery Supplier, Tractor
Our aim is to offer outstanding value for money
- Friendly, reliable services
- Quality products to suit your needs
- Sales - Servicing, Repairs, Hire, Parts
- Collection and delivery available to all areas - Please call for costing, prior to collection
- After sales technical support
- Ample Off-road parking
- Easy Level Access
- Drop off and collection point outside of Mow-On
- Express Service Available
Call 01803 315535/07828777085
Mow-On aims to ensure that every customer experience is a good one and as a customer that you receive excellent customer service. However, in some situations and in some circumstances things do not always go to plan. Therefore, if you have any issues, queries or complaints about a part, purchase or services from Mow-On we would appreciate being informed.
Company process - Please also refer to Q&A - Warranty - Terms & Conditions
In the first instance, please contact us by telephone on 01803 315536. You will be asked to provide a brief overview of your issue, complaint or query and to provide the invoice number and receipt details, which we will record and log for our records. We will do our very best to assist you to try to resolve the matter as prompt as possible. But we do ask for a realistic timeframe to explore and investigate your concern, query, complaint or issue so that we can see the full picture.
In relation to the following:
Workshop & Service related we will listen and take on board your point of view, record and then investigate the circumstances, situation and then contact you with our findings. We ask that all our customers check that they are happy with the running of their machine when it is collected; before leaving the premises or if being delivered; before the driver leaves. We recommend that the customer checks that they are happy, at this point in time, so that there is an opportunity to discuss the findings, answer any questions and put things right. If the customer takes their machine off-site we take it that they are happy; satisfied with the work undertaken and the functionality/running and/or cutting of the machine. MowOn cannot take any liability after this time, should any problems be found. Mow-On will always try to assist where faults are found and may request that the item or product is returned so that a visual inspection and test can be carried out, to establish the cause. *Please note: Charges may apply.
Sales related we will listen and take on board your point of view, record and then investigate the circumstances. We may request that the item or product is returned so that a visual inspection and test can be carried out. All new machinery and items purchased as subject to manufacturers warranty. Therefore, the majority of manufacturers require an opportunity to inspect to check that it is a manufacturing fault, rather than an operators error or misuse of the product. Customers will need to show their proof of purchase along with any service logs, as a copy will need to be retained and shared with the manufacturers. Where possible we look to resolve the issue in-house, where the manufacturer agrees. *Please note: where this is not possible, we will need to return the item/machine back to the manufacturer, so that they can undertake their checks. Normally the manufacturers will ask MowOn to liaise with them on your behalf and we will keep you informed as much as we can.
Parts related we will listen and take on board your point of view and record the acknowledgement. Where appropriate we will provide the details of the manufacturer with the contact details as in some circumstances the manufacturer will want to speak with the customer directly. However, other manufacturers will ask if the part has been fitted by the purchasing approved dealer or fitted by the customer. In cases where the customer has purchased the part independently and fitted the part to the machine, it is important to note that some manufacturers will not warranty the part purchased.
In addition to the above, the manufacturer will ask about the condition of the machine, service records and asks how the machine is being used to check that it is being used for it's intended purpose. In this situation, the manufacturer will want to see the alleged faulty part/machine and have time to undertake tests and investigations re the alleged faulty part, item or machine. Where the customer fails to produce the part or machine, we are sorry, but we would be unable to assist.
Where the customer is prepared to show willing and is open for the investigation to take place, this will be commenced. Time frames will vary depending on the individual situation or circumstances at the time. At this point, we ask for your patience, and we hope to do our very best to sort or resolve the issue or identify the problem at source.
If you have any questions, issues or concerns regarding our customer service, complaints or compliments procedure, please feel free to call on 01803 315536.
MowOn Garden Machinery knows that gardening and landscaping is more than just planting flowers. At MowOn we listen and work with all of our customers and trade professionals as we advise and guide on the right tool for the job.
MowOn has something to suit all budgets to help our customers to maintain and craft the perfect outdoor garden and recreational space. MowOn is your local independent specialist garden machinery, ground care equipment tool dealer. If you require advice, guidance or support, call us on 01803 315536.